Policy Manual, Krannert Memorial Library

August 2009

Authority

Final authority for library policies and operations is the responsibility of the Library Director who reports to the university's Chief Information Officer. The library is a department of the university's Information Systems unit.
When the Library Director is not immediately available, responsibility for the library falls to the Manager of Public and Outreach Services and, afterwards, to other library staff with expertise in the area of concern. Matters requiring immediate attention that cannot be resolved by library personnel may be referred to the Deputy Chief Information Officer.
The library adheres to the following policy statements formulated by the American Library Association and the Association of College and Research Libraries: "Library Bill of Rights," "Code of Ethics," and "Intellectual Freedom Principles."
The library adheres to the following policy statements formulated by the American Library Association and the Association of College and Research Libraries: "Library Bill of Rights," "Code of Ethics," and "Intellectual Freedom Principles."

Storage Locations of Library Materials

Circulating books - open stacks in basement and on 2nd and 3rd floors, by call number
Current volume of periodicals (except newsletters) - 1st floor browsing shelves [note: this is usually but not always the same as the current year]
"Bound" periodicals - open stacks by call number
Rare books - Fouts Rare Books Room on the 2nd floor
Theses and honors papers - basement storeroom
Education and Textbook Collection and Juvenile Collection - ETC Room on the 3rd floor
New art exhibits catalogs - labeled shelf unit near west end of 3rd floor
Folios - 3rd floor
Microforms - basement
New books - New Books Shelf on 1st floor
Reference books - Reference Collection on 1st floor
Media (except LP records) and realia - cabinets in Tech Services
LP records (R and RM collections) - basement storage room [exception: the jazz collection is kept with the media in Technical Services]
Tech Services books - shelf in Tech Services in Periodicals Department
Atlases - Atlas Case next to Reference Desk [exception: some small sized atlases are shelved in their normal Dewey location]
Newspapers – current issues are located in the rack in Reference Area near staircase
but earlier ones are shelved at the back of the Reference Collection
Reserves – materials placed on Reserve are housed behind the Reserves Desk

Library Materials Circulated

The following categories of materials may by borrowed:

Books in the circulating collection
Media and realia
Reserves materials
Books in the Tech Services collection
Keys to special rooms (defined at the Circulation Desk)
Laptop computers (students only)
Juvenile periodicals housed in the ETC Room

The following categories of materials may not be borrowed:

Periodicals, unbound or bound [Exception: juvenile titles housed in the the ETC Room]
Rare books
Theses and Honors papers
Reference books
Microforms

Circulation Desk Operations

Desk Supervision

At all times that the library is open, there must be at least one staff person in the library designated as Circulation Desk Supervisor. The library will never be left totally in charge of student assistants, except with the approval of the Library Director in certain, rare instances.

Confidentiality of Circulation Information

As noted above, KML adheres to the ALA "Code of Ethics" and the ACRL "Intellectual Freedom Principles" which forbid releasing any information about patrons' use of library materials or equipment to access information (i.e. computers).
Circulation Desk staff must take the utmost care not to reveal who has materials checked out presently, who checked out what items in the past, who has a Hold placed on an item, etc.
Circulation Desk staff must not comment on items being checked out in order to protect borrowers' privacy.
Circulation Desk staff must never give out to the public home addresses, phone numbers, or other personal information about anyone on campus, even library staff members.
If anyone ever questions these privacy policies or attempts to force revealing library information, the Library Director and the Chief Information Officer of the university must be notified immediately.
Telling a patron whether an item is presently checked out and when it is due back is not a violation of these principles.
Student assistants may not use Circulation Desk computers to view personal information about patrons.

Loan Periods

	U of I Students & Guests	U of I Faculty & Staff
Books from stacks	3 weeks	Full-time faculty/staff: next occurring August 1st Adjunct faculty: 3 weeks
Reference books	0	0
Media items	24 hours	5 days
Periodicals	0	0
Rare Books Room items	0	0
Theses	2 hours	2 hours
Honors Papers	2 hours	2 hours
Reserve books	2 hours, 24 hours, 3 days, 5 days or 7 days (at professor request)	2 hours, 24 hours, 3 days, 5 days, or 7 days (at professor request)

Number of Items That Can be Borrowed at One Time

For university students, staff, and faculty, there is no limit on the number of books assuming that the patron has a clear record with no overdues, fines, etc.
Community Borrowers are limited to no more than 5 items checked out
No more than two 2-hour Reserve items at one time (study room key and headphones do not count).
Three 24-hour, 3-day, 5-day, and/or 7-day items may be checked out at one time.

Identification Cards Required for Borrowing Books

University of Indianapolis - student, faculty, staff, alumni
Guests (same borrowing periods as U of I students)

U of I alumni (with U of I identification card)
Community Borrowers (with card issued by supervisors at Circulation Desk)
1. must be 18 years of age or older
2. must be Indianapolis metropolitan area resident
3. may NOT be a student at another university
4. applicants must provide residence and contact information and may borrow only books from the stacks (not media or Reserves)
5. borrowing privileges are for one year; regular Circulation policies apply, as for students (fees, period, recall, etc.)
Indiana United Methodist ministers (with minister ID card)
PALNI institution students, faculty, staff [PALNI institution list is kept at the Circulation Desk]
ALI (Academic Libraries of Indiana) institution faculty, staff, or student with a signed ALI borrower's card, a campus ID card, and a photo ID card (e.g. driver's license) with current address [ALI institution list is kept at the Circulation Desk]
U of I trustees (if lack U of I card, a Community Borrower card is issued by the supervisor)

There are no exceptions to the policy that a valid ID card (as listed above) must be provided to check out materials - driver's license, car keys, etc. are not accepted.

Identification Cards Required for Borrowing Media or Materials on Reserve

University of Indianapolis student, faculty, or staff
Other categories listed above for borrowing books do not apply

Renewals

Books checked out for three weeks may be renewed up to 5 times unless a Hold or Recall has been placed on them; faculty must return books for renewals; other renewals may be made in person, by telephone, or on the Web site

Holds

Anyone may place a Hold on a book that is checked out so that upon its return library staff may notify him/her and hold it at the desk; Reserve materials may not be placed on Hold.

Recalls

Anyone may request a recall of a book that has been checked out for more than two weeks; Circ. staff will attempt to contact borrower by phone and/or email only.

Overdue, Lost, Damaged

Notices of overdue materials are sent via email or regular mail as a courtesy.
Items overdue for 4 weeks are declared Lost after a final check of the stacks - see section on Fines and Fees.
Items declared Lost after two years of continued, periodic searching are withdrawn from library holdings by the cataloging department and the information is given to the librarian in charge of collection development to decide whether to replace.
Items returned damaged will be examined by the Circulation Supervisor to determine the extent of the damage; if the damage is attributed to the patron's negligence and the item is not reparable, Lost fees apply; if the damage is deemed accidental or the result of normal wear and tear, no charges apply; reparable damage is repaired in-house after consultation with the Library Director for a repair/replace decision.
Books found with markings in ink or highlighting will have a note to this effect written into the front cover so that future patrons will not be accused of damage.

Fines and Fees

All money collected is deposited back into the library budget account by the Library Director.
There are no fines for books or media overdue by less than 4 weeks. (Fees are charged for materials declared "Lost," as described below.)
Two-hour Reserve items have overdue fines of $1.00 per hour. Other Reserve items have overdue fines of $5 per day.
Items declared Lost (through the automatic process) or by a borrower are billed at a flat rate of $50.00 for replacement and processing; if a Lost item is returned before replacement, the $40.00 replacement charge is returned by the Library Director but the $10.00 processing charge remains.
Items damaged beyond repair will be considered Lost and billed as such.
Library contact about overdues or renewals via phone, email, or letter is only a courtesy, not a requirement. Due dates and fees apply whether or not the patron has received courtesy notification relating to an overdue item.
At the end of each academic year (August), any Lost books still not paid for by patrons will be reported to the head of Information Systems, along with actual replacement values for his/her information.

Reserves

Any circulating book owned by the library may be placed on Reserve by a faculty member.
Library owned periodicals (which do not circulate) may not be placed on Reserve.
Reference books, rare books, theses, and honors papers (which do not circulate) may not be placed on Reserve; books borrowed through interlibrary loan may not be placed on Reserve.
Personal materials may be placed on Reserve.
Photocopies of articles from periodicals may be placed on Reserve, subject to the U.S. copyright code.
The university alumni directory, phone books, and other sources of personal information are kept on Reserve and at the Circ. Desk; they may only be used by patrons at the desk - information from them will not be provided by telephone.

Item Searches

For items that are not in their proper place on shelves or in cabinets and are not waiting for reshelving or otherwise in process a Book Search form is filled out.
If a book being searched for a patron is found, the patron will be notified.
Circulation Desk staff will search for all missing items every few days.
Items still not located after one month of searching are declared Missing. After two years of continued, periodic searching Missing items are withdrawn from library holdings by the cataloging department and the information is given to the librarian in charge of collection development to decide whether to replace.

Interlibrary Loan

Borrowing Policies

Any student, faculty, or staff member currently affiliated with U of I may use this service [note: students and adjunct faculty not currently taking classes or teaching are excluded; alumni and community borrowers are also excluded]; articles will be mailed to distance education students or ones participating in out-of-town internships or clinical experiences but will not be mailed to students taking classes on campus even if they live off campus; requested articles will be ordered worldwide, but books will be borrowed only from libraries in the U.S.
Fees: there is no charge to patrons for ILL items borrowed; overdue fines are $1.00 per day per item with no limit; borrowers are responsible for replacement costs for any borrowed item.
Requests are filed electronically using the form on the KML web page.
There is no limit to the number of requests a person can make, within reason (as determined by the ILL and Digital Resources Librarian).
Items which may be borrowed:

books and journal articles not owned by the library either in print or in electronic format
books owned but missing/lost and articles from missing/lost journals
media and theses according to the policy of the library which owns them

Items which may not be borrowed:
1. Chapters or excerpts of books [the whole book should be requested]
2. Complete and/or bound issues of periodicals
3. Textbooks used in classes
4. Materials on Reserve in the library
5. Articles from Dissertation Abstracts International
6. Items owned by the library but currently checked out to someone else
7. Articles denied due to copyright limitations on the number of articles that can be requested from a single title
When items are received, requesters are notified by phone, email, or letter; failure to pick up received materials within one week of notification may result in a $5.00 fine per item.
Borrowed books must be returned; photocopied articles become the property of the requestor; lengthy or multiple failures to return books will result in loss of ILL privileges.
Because renewal decisions are made by the lending library, renewal requests must be submitted by phone or in person at least four days prior to an item's due date; renewal requests may not be sent online.

Lending Policies

Items that may be loaned: books from the circulating collection that are available on the shelf; articles from print journals owned by KML.
Items that may not be loaned: books that do not circulate, periodicals (photocopies are made), media, items on Reserve, theses and honors papers (these may not be photocopied), and articles owned electronically.
Loan period: four weeks (with four week renewals until there is a Hold).
Requests to lend materials are accepted only from libraries and normally through the OCLC ILL process; in special occasions requests may be filled from email, fax, mail, or phone; rush requests are accepted.
Requested articles will be sent worldwide, but books will be loaned only to libraries in the U.S.
Articles and books are sent free to reciprocal borrowers and members of LVIS; books are also sent free to ALI members; other requested items are charged at a flat fee of $10.00; IFM billing is preferred, but invoices can be sent; lost books are charged at a flat fee of $65.00.

Reference Services

Service is provided to all patrons during hours of Reference Librarian (or surrogate) availability; priority is given to students, faculty, and staff of the U of I; the depth of service provided is the responsibility of the Reference Librarian (or surrogate) to decide.
Requests for assistance in completing assignments and writing papers are referred either to the student's professor or the Writing Lab.
Advice in personal areas is not provided, e.g. medical, legal, taxation.
Development of the Reference Collection (both print and electronic) is the responsibility of the Reference Librarian, with input from the Manager of Public and Outreach Services and the Library Director.

Selection of Library Materials

Most of the money budgeted annually for library books and periodicals is allocated by the Library Director to academic units so that they can select the best materials in their disciplines; any allocated book money not spent by a unit by March 1 each year reverts to the library's General Fund to be spent by library collection development staff; late requests are returned to units for reconsideration.
When budget numbers for the next year are known in the spring, the Library Director sends to each unit a list of current periodicals subscriptions for that unit including anticipated prices; units may keep, add, or delete subscriptions; their book budget is determined by subtracting the periodicals request from the total books and periodicals allocation as calculated by the Library Director.
The library retains some budgeted materials money in a General Fund to purchase interdisciplinary, special, and general interest materials.
Media items are purchased from money budgeted to Media Services but cataloged through the library.
Books and periodicals subscriptions are purchased through vendors, except in cases where vendors cannot supply requested items, necessitating direct ordering from publishers; the periodicals renewal list is processed and paid each July in order to receive a vendor discount.
Classroom textbooks are not purchased in most cases, although donated copies may be accepted through the Gift Books process.
Duplicate copies of materials are not purchased or added as gifts, except in special cases approved by the Library Director.
A copy of any book published by a U of I faculty member while an employee of U of I will be purchased for display; if a second, circulating copy for the stacks is desired by a unit, it must be purchased through the regular allocation; display copies are not marked with ownership marks.
Hardback copies of books are ordered unless unavailable, in which case paperback copies are ordered; paperbacks receive no binding process.
Gift subscriptions to periodicals are added to the collection only at the approval of the Library Director.
Periodicals are no longer bound but are stored in the stacks either in boxes or flat, depending on size.

New Books

Dust-jackets are returned to new books after processing of ownership labels, call number stickers, etc. are affixed so that they can be displayed on the New Book Shelf in their original dust-jackets for a short period of time before being shelved in the stacks.
New books to be moved to the stacks have their dust-jackets removed and any blurb information on the book or author cut out and pasted inside before being shelved.
Any book on the New Books Shelf can be checked out; the dust-jacket is kept for processing when the book is returned.
The library does not routinely have new paperback books commercially bound.

Patron Behavior

Food and drink are not prohibited from the library; the use of any tobacco products in the library is prohibited, as for all university buildings.
Cell phones are not prohibited from the library.
If patrons complain about noise being caused somewhere in the library, a staff member will investigate and, if necessary, ask the offending parties to keep quiet because they are disturbing others.
Patrons causing disruptions or public nuisance can be asked to leave by library staff at their discretion; if the offence is egregious or appears dangerous, library staff may call Campus Police to handle it.

Security Gates, Theft, False Alarms

All non-Information Services staff entering into the library are required to exit through either the security gate at the Circulation Desk or the gate into Media Services.
The security gates sound an alarm if an item owned by the library is carried through it. At the Circ. Desk a sign is clearly posted in front of the exit pathway telling patrons to "Please present all library materials" to the staff person at the Circulation Desk; this procedure permits staff to pass the item(s) around the security gate and avoid setting off the alarm. At the Media Services gate, a sign warns patrons not to take library materials through the gate.

NOTE: Occasionally, the alarms are triggered by items other than library materials, including books from other libraries, tagged items from commercial establishments, certain beepers, or certain types of ID cards. Computers, cell phones, and other electronic devices will not set off the alarms, and the security system will not damage photographic film or digital data storage devices. Because staff cannot know whether the alarm is from library materials or one of these other reasons, any alarm is handled in the same way.
If the gate into Media Services sounds, Circ. Desk staff ensure that the person returns into the library; if the Circ. Desk alarm sounds, library staff working at the Circ. Desk act according to the following procedures:
1. Ask the patron to return to the desk (on the exit side of the gate).
  
  If the patron fails to comply, again ask the patron to return to the desk. If the patron persists in exiting or refuses to return to the desk, call Campus Police immediately to report a possible theft of library materials is in progress.
2. Ask the patron if he/she has any library materials on his/her person or in a carried container or bag. If so, make sure that they have been checked out by looking at their due dates and keep them on the exit side of the gate. Ask the patron to pick up all other items he/she has and walk back through the gate to be sure that the library materials already presented were the only ones setting off the alarm. If the alarm does not sound, permit him/her to recover all materials and exit. If the alarm does again sound, follow the next procedures:
Attitude and enforcement
- Any person who sets off a security alarm is likely to be embarrassed or upset which may result in inappropriate defensive actions and/or words. It is important that library staff maintain composure and not argue with patrons but, instead, focus on implementing the above described procedures.
- Staff should keep voices calm and low in volume to minimize the levels of concern and to avoid making the incident into a public scene. It may be helpful to point out to the patron the sign asking for all library materials to be presented.

Emergency Alarms

If an door alarm sounds for the emergency exit door in the basement, first floor west end, or second floor into Sease Wing, an attempt will be made to catch the person violating the door and to ask them to return to the library and exit properly through the front door; an explanation of their violation of the door will be provided; if it appears likely that the person has attempted a theft or other unlawful activity, Campus Police are called.
If the weather emergency radio sounds, staff will listen to ascertain whether there is a true emergency; if so, an evacuation of all staff and patrons to the basement is initiated using the intercom and rounding up people by foot - all persons in the library must either comply with the evacuation to basement order or leave the building at their own risk.
If the building fire alarm sounds, everyone in the building will automatically be evacuated outside through use of the intercom and by foot; do not use the elevator; staff and patrons are required to stay out of the building until the "all clear" signal is given by fire department personnel or university administrators.

Cataloging

All library books and periodicals are descriptively cataloged following AACR2, and variations used by the Library of Congress are accepted.
Books and periodicals are assigned Dewey Decimal System numbers for shelving (except for the ETC collection).
All media items are descriptively cataloged but assigned sequential numbers.
Priority for cataloging materials is: Rush items, media, Reference, new periodicals, faculty authors, and other.

Use of Library Equipment

Equipment - Computers, Printers, Copiers, Visually Handicapped Machines, and Scanner

Equipment for visually handicapped patrons is available. The scanner may be used by others but is primarily intended for visual reading purposes by those with special visual needs.
Library computers may only be used for library research and working on academic projects; other uses, such as reading e-mail and communicating via chat rooms and other social networking sites, are prohibited.
Use of library computers to view pornography is prohibited (see statement below on Explicit Materials).
Only persons with a current U of I e-mail account may use the library computers. In certain special circumstances, the Client Services Help Desk may issue a guest log-in to campus visitors.
Photocopiers require a U of I identification card or a guest access card with a positive balance in the card-holder's Crimson Cash account. Guest access cards may be requested at the Circulation Desk.

Equipment for Staff Use - Computers, Copier/fax Machine, Printers

Persons other than staff to whom specific pieces of equipment are assigned are not permitted to use staff equipment.
Students workers may only use staff equipment to fulfill job assignments - not for personal purposes.
Staff may not use library equipment for personal purposes without the permission of the library director.
Staff telephones and computers are to be used for work related purposes; game playing, shopping, Web 'surfing', political lobbying, conversations with friends, family business, etc. for personal use may not be done during working hours.
Staff telephones and computers are not to be used for economic gain; home businesses, stock trading, auction sales, product or service advertisement, etc. are not to be conducted on library time or with university equipment; staff should not load private files for storage on university computers.
No one is to use a staff computer to access, upload, download, transmit, or otherwise distribute defamatory, abusive, obscene, profane, sexually oriented, threatening, harassing, racially offensive, illegally discriminatory, or other illegal materials, files, etc. unless in the course of appropriate library work or research.
No one shall violate any university, local, state, or federal statute, rule, regulation, code, or ordinance; no one shall access another person's computer materials, information, or files, except with permission.
Staff may not commit the library to any unauthorized financial obligation online or by telephone.
Staff should remember that neither telephone conversations nor files stored on library computers are private and may be reviewed by the administration at any time.

Laptop Computers

Each laptop will receive a number which will be clearly marked in various places on the machine.
The library's policies for borrowing the laptop are attached to it.
Laptops will be stored at and checked out from the KML Circulation Desk. Laptops will be treated as Reserve items with a two-hour check-out period , but if no hold is present, a laptop check-out may be renewed throughout the day.
Students may ask for a hold to be placed on a machine, if none are available at that time (which prevents a renewal); library staff will put a note on its check-out card. Otherwise, laptops may not be booked for use at future times.
Check-out is available only to UIndy students. They must present a valid UIndy ID card (no driver's license, etc.); faculty and staff will be referred to Media Services which does check out laptops to them.
Check-out will be for two hours only and not overnight.
Laptops may not be taken out of the library.
Overdues:
- $5 for each hour or portion thereof overdue
- If a laptop is overdue by two hours, it will be reported as a theft to Campus Police
- If a laptop is not returned by closing time, it will be reported as a theft to Campus Police
Damage to equipment will not be charged to the borrower.
When a patron reports equipment damage or software malfunction on a laptop, it will be set aside in a designated location with a note about the patron's report. The library's Manager of Information Technology will be notified for repairs.
All laptops are equipped with wireless cards so that they can function without network cables, but a cable will always be issued with every check-out in case the battery has been previously drained. When returned, each laptop will be plugged into an electrical outlet for recharging.

Explicit Materials

The library follows the statements of the American Library Association which guarantee access to any information by anyone, within the local policies and procedures of this library (The full text of ALA's statements can be located in documents titled "Library Bill of Rights," "Freedom to Read," "Intellectual Freedom," "Freedom to View," "Challenged Materials," and "Statement on Labeling."
Materials which could be considered too explicit or otherwise objectionable by some persons (on moral, religious, political, racial, or other biased grounds) will not be censored through the selection, shelving, or circulation policies or procedures.
Computers in public locations may not be used to view pornography because this violates the rights of others wishing not to see it; if a patron can demonstrate the need to view pornography for library research purposes, a more private location for doing so will be provided.

Gifts and Donations

The library accepts any donated books, periodicals, and media if the donor surrenders ownership and understands that the library has the options of keeping or disposing of the donated material as it sees fit; acceptance of these conditions must be shown by signing a donor card.
If requested on the donor card, the Library Director will issue a form letter acknowledging receipt of the donated materials; any intention of the donor to use donated materials for tax purposes is a matter between him/her and the U.S. government - the library does not provide appraisals or statements on disposition of the donated materials.
Money gifted to the library is sent to the Office of University Advancement for proper disposition and handling.
The library does not put bookplates in donated books or in response to monetary gifts.

Use and Scheduling of Library Rooms

No rooms in the library may be scheduled except for the Library Instruction Room, KML 330, which is primarily to be kept available for library use; this room is scheduled on the campus system through the Deputy Chief Information Officer.
Patrons may use four study rooms on the third floor (KML 301, 302, 303, and 304) by checking out a key at the Reserve Desk.
Study rooms 305 to 310 are assigned by the Library Director.
Normally, only regular library staff and student assistants are permitted to be in library work spaces, including behind the Circulation/Reserves Desk, in Technical Services, and in librarians' offices; others may be invited by library staff (e.g. relatives, faculty, friends, salespersons) either for business or visitation; a few non-library, university personnel are also permitted, including mail deliverers, Wheels mail delivery and pickup staff, Media Services staff working in the media cabinets, etc.

Staff Class Teaching / Taking

Librarians with faculty or professional ("exempt") staff status are eligible by invitation to teach U of I classes in fields of their proficiencies or other educational background, and any university employee may take classes under guidelines enumerated in staff handbooks. In order to coordinate these opportunities with the library mission and daily work, the following guidelines apply:

Teaching university classes
1. All opportunities to teach classes result from interactions between librarians and administrators from the teaching faculty; there is no library requirement to teach non-library courses; note-the university prohibits teaching at other institutions without permission.
2. A class taught at times outside a librarian's regular schedule of employment does not require the permission of the Library Director, but classes taught within regular employment hours must be approved in advance by the Library Director to arrange for make-up time.
3. If the librarian is paid for teaching a class, teaching preparations may not be made during library working hours; (the salary is intended to pay the librarian's preparation and class time above and beyond the regular library work contract).
4. If the librarian is not paid for teaching a class, but the Library Director has given approval, library time may be used for class preparation and class time may be taken without compensatory library hours being worked; staffing coverage for unavailable periods should be worked out with the Library Director.
Taking university courses
1. Any staff member may take a course outside his/her assigned working hours without permission from the Library Director.
2. A staff member wishing to take a course during working hours must obtain prior permission from his/her supervisor AND from the Library Director. Coverage of the absent time and plans for making up the missed time must be worked out.

Other Services

Journal Table of Contents and Article Delivery - any faculty or staff member may request that the library provide him/her with the table of contents from one or more journals that the library receives; if he/she would like to have copies of articles delivered, library staff will provide them; for reasons of copyright law a and of staff time, the limit for the delivery service is two articles from any single issue.
The library maintains display cases for all books published by faculty while employed by the University of Indianapolis, not including dissertations; other cases for display are assigned by the Library Director.
The library provides the following support for distance education students (defined as U of I students participating in courses remote from campus):
1. Access to electronic catalog and databases, accessed with a U of I email account username and password.
2. Asynchronous electronic research assistance through the "Ask a Librarian" button on the library website.
3. For information on Interlibrary Loan and Document Delivery services for distance education students please go to http://kml.uindy.edu/ill/distance.php.
All library staff wear name tags during working hours so that patrons and colleagues can identify them by name; student assistants wear generic name tags showing that they are library student assistants; the name tags assist patrons in knowing who they are interacting with.

Statistics

Routine statistics kept by the library:
1. Book titles and volumes owned, added, and withdrawn - total and by Dewey category
2. Active periodicals subscriptions
3. Media owned, added, and withdrawn - by format
4. Items circulated, both outside and as Reserves
5. Library classes given and number of student participants
6. ILL borrowing and lending requests and fills
7. Bound/volumes of periodicals
8. Microforms, by format
Other statistics may be generated using Aleph reports or manual counts.

Frederick D. Hill Archives

Anyone wishing to view or research collections of the Archives must contact the Archivist.
Collections may or may not be accessible depending on their designation by the University Archivist who must balance access to information versus privacy rights of individuals and the university.
Unprocessed materials may only be used by the Archivist and the donor.
The Archives primarily collects documents and memorabilia related to the history of the university, following written statements of criteria for acquisition; in unusual cases, approved by the Archivist and the Library Director in consultation with superiors, other materials of historical value may be collected.
The Archivist not only assesses materials offered for donation but also proactively seeks appropriate documents from university units to maintain a record of the university's history; campus wide standards for donations and transfers of materials to the Archives are developed and followed.
Occasionally, materials may be deaccessioned from the collections of the Archives by the Archivist, following written statements of criteria for removal; careful records of this transaction are maintained.
Materials belonging to the Archives are handled with special care defined by standard archival practices; patrons will be instructed how to handle materials for research so as to do minimum damage, and other procedures for registering in-house patrons and borrowers apply.
Every effort is made to document ownership of donated materials and their legal transfer to the Archives.
Requests for photographic or digital reproductions of materials owned by the Archives are handled by the Archivist according to criteria including fragility of the item, copyright, cost recovery, credit notice, etc.